Fundamentals of Returns Costs in Supply Chain

This course tackles the hidden costs and complexities of returns. Explore everything from reverse logistics to root cause analysis, helping you streamline your return process and boost your bottom line.

Benjamin BlochSCMDOJO Expert

$49

Professional Certificate

Earn a career credential that demonstrates your expertise

30 minutes
6 Lessons
6 Quizzes
Exclusive SCMDOJO Cetificate
15 Students Enrolled

About Course

Drowning in return costs? This course equips you to transform your returns process from a burden into a strategic advantage. We’ll delve into the importance of a well-defined system, explore the reverse logistics journey of returned products, and analyze how product lifecycles impact returns. You’ll then gain a step-by-step guide to implementing a streamlined returns process, along with key strategies to identify the root causes of returns and slash their associated costs. Get ready to streamline your returns, delight customers, and boost your bottom line.

Why Learn with Benjamin Bloch:

Benjamin is the Supply Chain Manager at ITRON in Karlsruhe. He is currently leading the global functions for order scheduling, production planning, and inventory management. He is in charge of 8 manufacturing plants and oversees 30 buyers and 20 production planners.

Benjamin has 20+ years of experience in Supply Chain, Purchasing, logistics, and Operations Management. He led several multi-customer warehouses acting as 3PL, managed outsourcing projects, implemented S&OP, and standardized the planning and buying process in more than 20 factories to get to a stage where automation could support the overall functions.

He started his career at Schenker Deutschland AG, where he owned several roles until he reached the Logistics Manager position. After that, he led the Supply Chain for ITRON at first for one site and expanded to area responsibility for EMEA/APAC until he got the Global responsibility.

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Who is this Course for?

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What you'll learn

Why do I even need a returns process? Explore the benefits and hidden costs associated with returns.
What happens to those returned items after they leave the customer? Demystify the reverse logistics flow.
Is there a connection between my product’s lifespan and how often it gets returned? Analyze product and return lifecycles to identify patterns.
How can I create a smooth returns process for both me and my customers? A step-by-step implementation guide.
What are the root causes of returns, and how can I stop them from happening so often? Strategies to identify and minimize return frequency.

Instructor

Benjamin Bloch

Course Content

What's Included

Immediate unlimited access to course materials
30-day money-back guarantee
Exercises and quizzes to help you put theory into practice
English Closed Captions
Full transcripts in PDF for each lesson
Suitable for mobile or desktop
SCMDOJO Certification when you pass the course quiz (accessible from Learning Center post-sign-in)

Requirements

Access to Internet
Computer / Laptop / Mobile Device

Earn a sharable certificate

Showcase on your LinkedIn Profile under the "Licenses & certifications" section
Download or print out as PDF to share with others
Share as PDF online to demonstrate your skill
The certificate's authenticity can be confirmed online using a QR code

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SCMDOJO’s courses are exceptional. Over the past year, I’ve completed nine courses and found the content highly practical and up-to-date. The teaching ... Read more
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It has been more than five years since I started following Dr. Muddassir and SCMDOJO. I consider myself blessed to have access to SCMDOJO, its content ... , SCM courses and its experts. The knowledge I have gained through SCMDOJO has significantly contributed to my career growth. SCMDOJO has played a crucial role in shaping me as a supply chain professional. Each time I receive a new article, update, or post, I find myself learning something new. The content is straightforward, easy to follow, and understandable for SCM professionals at any level and is a good source for training of all types including procurement training. Real-life examples from the industry and the sharing of best practices through benchmarking and research make it more effective and practical to implement. SCMDOJO is an ocean of SCM knowledge and experiences that are shared with the community through videos, blogs, ebooks, and various other resources. The videos, blogs, and best practice guides related to material management along with the material management courses have helped me stay up to date with industry trends and learn and implement the best practices in real life. I would like to express my gratitude to Dr. Muddassir and SCMDOJO for providing such an excellent platform filled with knowledge and experiences. Read more
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As an employee of a company that collaborates with SCMDOJO, I can say how clear the impact made and the improvement achieved in the supply chain proce ... ss and digital transformation are since this collaboration started. For me as an individual, so far I have attended 8 scm courses with SCMDOJO academy that made a great difference in my understanding of supply chain management especially Sales and Operation (S&OP) by Dr. Muddassir Ahmed. In addition to this I found his Guide to Demand Forecasting) very useful while making my forecast for 2023. I highly appreciate SCMDOJO and recommend their services and supply chain and logistics courses. Read more
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Still have Questions?

We're here to help.

FAQs

Return Costs encompass the expenses of handling returned goods, including transportation, inspection, restocking, and disposal.

Companies can minimize Return Costs by improving product quality, enhancing customer service, and implementing effective reverse logistics processes.

Return Costs can include transportation, handling, inspection, restocking, disposal, and lost revenue.

Technology helps track and manage Return Costs by providing data on return rates, identifying root causes of returns, and optimizing reverse logistics processes.

High Return Costs can significantly impact profitability by eroding margins and increasing operational expenses.

While most courses are designed to be accessible to beginners, some might require basic knowledge in specific areas. Please check the course description for details.

Yes, most courses offer flexible access, allowing you to learn at your own pace.

Yes, you can hire the instructor services on the expert page.

Yes, on completion of the course you will be able to access a shareable certificate.

By acquiring supply chain and procurement skills and knowledge, you can improve your job prospects, increase your earning potential, and become a more valuable asset to your organization.

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Fundamentals of Returns Costs in Supply Chain