Fundamentals of Returns Costs in Supply Chain
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This course tackles the hidden costs and complexities of returns. Explore everything from reverse logistics to root cause analysis, helping you streamline your return process and boost your bottom line.

Drowning in return costs? This course equips you to transform your returns process from a burden into a strategic advantage. We'll delve into the importance of a well-defined system, explore the reverse logistics journey of returned products, and analyze how product lifecycles impact returns. You'll then gain a step-by-step guide to implementing a streamlined returns process, along with key strategies to identify the root causes of returns and slash their associated costs. Get ready to streamline your returns, delight customers, and boost your bottom line.

What You Will Learn

  • Why do I even need a returns process? Explore the benefits and hidden costs associated with returns.
  • What happens to those returned items after they leave the customer? Demystify the reverse logistics flow.
  • Is there a connection between my product's lifespan and how often it gets returned? Analyze product and return lifecycles to identify patterns.
  • How can I create a smooth returns process for both me and my customers? A step-by-step implementation guide.
  • What are the root causes of returns, and how can I stop them from happening so often? Strategies to identify and minimize return frequency.

Why Learn with Benjamin Bloch:

Benjamin is the Supply Chain Manager at ITRON in Karlsruhe. He is currently leading the global functions for order scheduling, production planning, and inventory management. He is in charge of 8 manufacturing plants and oversees 30 buyers and 20 production planners.

Benjamin has 20+ years of experience in Supply Chain, Purchasing, logistics, and Operations Management. He led several multi-customer warehouses acting as 3PL, managed outsourcing projects, implemented S&OP, and standardized the planning and buying process in more than 20 factories to get to a stage where automation could support the overall functions.

He started his career at Schenker Deutschland AG, where he owned several roles until he reached the Logistics Manager position. After that, he led the Supply Chain for ITRON at first for one site and expanded to area responsibility for EMEA/APAC until he got the Global responsibility.

Who Is This Course For?

This course is designed for anyone who deals with returns and wants to improve their bottom line.  Whether you're a business owner, manager in operations, customer service, or supply chain, this course will equip you with the knowledge to transform your returns process.  Even if you don't have a dedicated returns department, this course will help you understand the hidden costs and develop strategies to streamline the process and delight your customers. Ideal for those in logistics and supply chain roles, participants will benefit from practical scenarios and case studies, empowering them to make informed decisions aligned with industry best practices.


  • Access to Internet
  • Computer / Laptop / Mobile Device

What Is Included?

  • Immediate unlimited access to course materials
  • 30-day money-back guarantee
  • Exercises and quizzes to help you put theory into practice
  • English Closed Captions
  • Full transcripts in PDF for each lesson
  • Suitable for mobile or desktop
  • SCMDOJO Certification when you pass the course quiz (accessible from Learning Center post-sign-in)

Shareable certificate

Link to Certificate

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Certificate of Completion

  • Showcase on your LinkedIn Profile under the "Licenses & certifications" section
  • Download or print out as PDF to share with others
  • Share as PDF online to demonstrate your skill
  • The certificate's authenticity can be confirmed online using a QR code

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Refund policy

If you’re not 100% satisfied with the purchase, or it’s not what you were expecting, just reply to [email protected] within 30 days, and you’ll get a full refund. No questions asked. Please note the Refund Policy applies to Course Video and is NOT applicable to any Best Practices, eBooks or any digital download purchases as per our Refund Policy

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