What is Contract Logistics
24 Jul

The Ultimate Guide to Contract Logistics: What You Need to Know

Contract Logistics is a critical aspect of the supply chain that often remains behind the scenes but plays a significant role in ensuring the efficient movement and management of goods. In this blog, we will answer the question: what is Contract Logistics, and explore its definition, solutions, challenges, and opportunities, understanding why Contract Logistics is considered as the hub of logistics today and how it can help businesses thrive in an ever-evolving market.


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What is Contract Logistics?


Contract logistics is a specialized service offered by third-party logistics (3PL) providers to manage supply chain operations on behalf of a company. It involves outsourcing logistics activities, such as warehousing, transportation, distribution, inventory management, and order fulfillment, to a dedicated logistics service provider. By doing so, businesses can concentrate on their core competencies while benefiting from the expertise and infrastructure of the 3PL provider.


The relationship between the company and the 3PL provider in contract logistics extends beyond traditional transactional arrangements. It aims to establish long-term partnerships based on mutually beneficial agreements, making the 3PL provider an integral part of the client’s supply chain. Depending on the specific needs of the client, the scope of contract logistics can range from managing individual aspects of the supply chain to offering full end-to-end solutions.


The primary objective of contract logistics is to optimize the flow of goods, information, and capital throughout the supply chain, facilitating efficient and cost-effective customer demand fulfillment. By leveraging the expertise and resources of a specialized logistics partner, companies can streamline operations, reduce costs, and improve service levels, ultimately gaining a competitive advantage in the market. Contract logistics is a strategic partnership, where the 3PL provider handles the logistics operations while the company focuses on its core business.


The Netherlands: The Logistics Hub of Northern Europe


The Netherlands stands as a logistics hub for the whole of Europe due to several factors. It boasts excellent infrastructure, including well-connected harbors, well-educated people, and multilingual capabilities, making it an international logistics hotspot. Additionally, its strategic location in proximity to Germany, France, and the UK adds to its appeal. The Netherlands offers a robust infrastructure, comprising not only road networks but also rail and water transportation, including short sea and deep sea routes.


The Unique Approach by NUNNER Logistics


NUNNER Logistics, a global logistics company, differentiates itself by adopting a “local hero” approach. While it possesses the buying power of a large corporation, NUNNER focuses on providing tailor-made solutions to its customers. This approach allows them to be highly flexible, adjusting to changing demands, fluctuating volumes, and varying requirements, which sets them apart from traditional corporate logistics providers. NUNNER’s sites and operations have the autonomy to make decisions in the best interest of their customers, ensuring personalized and efficient service.


Learn more about them and contract logistics by watching our conversation with Meindert de Louw, Director of Contract Logistics NUNNER Logistics on an episode of The Supply Chain Show, exclusively on SCMDOJO’s YouTube channel.



Key Players


In the world of contract logistics, several key players collaborate to ensure the smooth functioning of the supply chain. Let’s take a closer look at these stakeholders and their roles:

  1. Shippers: Shippers are businesses that produce or procure goods and require them to be transported to their intended destinations. They are typically the clients or customers who engage the services of a contract logistics provider.
  2. Contract Logistics Providers: Contract logistics providers, also known as third-party logistics (3PL) providers, are the specialized companies that offer comprehensive logistics services to shippers. They take on the responsibility of managing various aspects of the supply chain, including warehousing, transportation, inventory management, and order fulfillment.
  3. Carriers: Carriers are the transportation companies responsible for physically moving the goods from one location to another. They can be trucking companies, airlines, shipping lines, or rail operators, depending on the mode of transportation chosen for the specific shipment.
  4. Suppliers and Manufacturers: Suppliers and manufacturers are the entities that produce or provide the goods needed by the shippers. They play a crucial role in the supply chain by ensuring the availability of raw materials or finished products for transportation.
  5. Customers: Customers are the final recipients of the goods being transported. They can be businesses or individual consumers who expect their orders to be delivered in a timely manner and in good condition.


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Benefits of Contract Logistics


Contract logistics offers several benefits to businesses looking to streamline their supply chain operations. Let’s explore some of the key advantages:


  1. Expertise and Resources: By partnering with a contract logistics provider, businesses can tap into a wealth of expertise and resources that would be otherwise expensive or challenging to acquire in-house. These providers have specialized knowledge and experience in managing different aspects of the supply chain, allowing them to optimize processes, improve efficiency, and deliver exceptional service levels.
  2. Scalability and Flexibility: Contract logistics provides businesses with the flexibility to scale their operations up or down based on demand fluctuations. Whether it’s seasonal variations or unexpected changes in market conditions, a contract logistics provider can quickly adapt and adjust the resources and capacity to meet the client’s needs effectively.
  3. Cost Savings: Outsourcing logistics activities to a contract logistics provider can result in significant cost savings for businesses. These providers have established networks, infrastructure, and economies of scale that enable them to operate more efficiently and cost-effectively. By leveraging their capabilities, businesses can reduce transportation costs, optimize inventory levels, and minimize warehousing expenses.
  4. Focus on Core Competencies: Managing logistics operations can be time-consuming and resource-intensive for businesses. By outsourcing these tasks to a contract logistics provider, companies can free up valuable time and resources to focus on their core competencies and strategic initiatives. This allows for better resource allocation and improved overall business performance.
  5. Enhanced Service Levels: Contract logistics providers are committed to delivering exceptional service levels to their clients and their customers. By leveraging their expertise, technology, and infrastructure, these providers can optimize processes, improve order accuracy, reduce lead times, and enhance overall customer satisfaction. This leads to increased customer loyalty, repeat business, and positive brand reputation.


Common Services


Contract logistics providers offer a wide range of services to meet the diverse needs of their clients. Let’s explore some of the most common services provided:


  1. Warehousing and Distribution: Contract logistics providers typically operate extensive warehousing facilities strategically located to ensure efficient distribution. They offer services such as inventory management, order fulfillment, cross-docking, pick and pack, and value-added services like labeling, kitting, and assembly. These services enable businesses to store their products closer to their customers, reducing transportation costs and delivery lead times.
  2. Transportation Management: Contract logistics providers handle the transportation of goods from one location to another, leveraging their network of carriers and transportation modes. They optimize routes, consolidate shipments, manage freight rates, track shipments, and ensure timely and secure delivery. By outsourcing transportation management, businesses can reduce costs, improve visibility, and enhance overall logistics efficiency.
  3. Freight Forwarding: Freight forwarding is a specialized service offered by contract logistics providers to coordinate the movement of goods across international borders. They handle documentation, customs clearance, compliance, and ensure that shipments comply with legal and regulatory requirements. Freight forwarding services enable businesses to navigate complex international trade regulations and expand their reach to global markets.
  4. Inventory Management: Contract logistics providers offer comprehensive inventory management services to optimize stock levels, reduce holding costs, and ensure product availability. They use advanced technology solutions to track inventory, manage stock rotation, conduct cycle counts, and streamline replenishment processes. Effective inventory management helps businesses minimize stockouts, improve order fulfillment rates, and optimize cash flow.
  5. Reverse Logistics: Reverse logistics involves managing the flow of goods from the customer back to the manufacturer or supplier. Contract logistics providers handle returns, repairs, refurbishments, recycling, and disposal of products, ensuring compliance with environmental regulations. They help businesses optimize reverse logistics processes, minimize costs, and improve customer satisfaction.


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Factors to Consider When Choosing a Contract Logistics Provider


Selecting the right contract logistics provider is crucial for the success of your logistics operations. Here are some key factors to consider when making this decision:


  1. Industry Expertise: Look for a contract logistics provider with experience and expertise in your industry. They should have a deep understanding of the specific challenges and requirements of your sector, enabling them to provide tailored solutions that meet your unique needs.
  2. Network and Infrastructure: Evaluate the provider’s network and infrastructure to ensure they have the necessary resources and capabilities to support your operations effectively. Consider factors such as the location of their warehouses, transportation modes available, technology systems, and scalability to accommodate future growth.
  3. Technology and Innovation: A contract logistics provider should leverage advanced technology solutions to optimize processes, improve visibility, and enhance overall efficiency. Look for providers that offer real-time tracking, inventory management systems, analytics capabilities, and integration with your existing systems.
  4. Service Level Agreements (SLAs): Establish clear service level agreements with the provider to ensure that their performance aligns with your expectations. SLAs should cover key metrics such as on-time delivery, order accuracy, inventory accuracy, and customer service responsiveness.
  5. Financial Stability: Consider the financial stability and reputation of the contract logistics provider. Evaluate their financial health, track record, client references, and industry certifications to ensure they have a proven track record of delivering quality services.
  6. Scalability and Flexibility: Assess the provider’s ability to scale their operations and adjust to your changing needs. They should have the capacity to accommodate volume fluctuations, seasonal peaks, and unexpected changes in demand without compromising service levels.
  7. Cost Considerations: While cost should not be the sole determining factor, it is essential to evaluate the pricing structure and cost competitiveness of the contract logistics provider. Consider factors such as rates, fees, value-added services, and the overall return on investment.


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Steps to Implement Contract Logistics in your Business


Implementing contract logistics in your business requires careful planning and execution. Here are some key steps to consider:


  1. Assess Your Needs: Start by assessing your current logistics operations and identifying areas that can benefit from outsourcing. Determine the specific services you require and define your goals and objectives for implementing contract logistics.
  2. Research and Shortlist Providers: Conduct thorough research to identify potential contract logistics providers that align with your requirements. Consider factors such as industry expertise, reputation, capabilities, and service offerings. Shortlist a few providers based on your evaluation.
  3. Request for Proposals (RFPs): Prepare a detailed request for proposals (RFPs) outlining your specific requirements and expectations. Share this document with the shortlisted providers and request them to submit their proposals, including pricing, service levels, and implementation plans.
  4. Evaluate Proposals: Evaluate the proposals received from the providers based on factors such as cost, service levels, technology capabilities, and references. Consider conducting site visits or virtual meetings to have a better understanding of the provider’s operations and capabilities.
  5. Select a Provider: Once you have evaluated the proposals, select the contract logistics provider that best meets your needs and aligns with your goals. Negotiate the terms and conditions of the contract, including service level agreements, pricing, and implementation timelines.
  6. Implement and Monitor: Work closely with the selected provider to implement the contract logistics solution. Define clear communication channels, establish key performance indicators (KPIs), and monitor the provider’s performance regularly. Conduct regular reviews to identify areas for improvement and ensure continuous optimization.
  7. Maintain a Strong Partnership: Building a strong partnership with your contract logistics provider is crucial for long-term success. Foster open communication, collaborate on process improvements, and regularly review the performance and value delivered by the provider. Regularly assess the relationship and consider periodic evaluations or contract renewals.


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Challenges in Contract Logistics and How to Overcome Them


While contract logistics offers numerous benefits, there are also challenges that businesses may face during implementation and operations. Here are some common challenges and strategies to overcome them:


  1. Communication and Collaboration: Effective communication and collaboration between the shipper and the contract logistics provider are essential for success. Establish clear lines of communication, share information transparently, and align goals and expectations from the outset. Regularly review performance and address any issues promptly.
  2. Data Visibility and Integration: Achieving real-time visibility and data integration across the supply chain can be challenging, especially when multiple systems are involved. Implement technology solutions that enable seamless data exchange, integration, and analytics. Invest in systems that provide real-time tracking, inventory management, and performance monitoring.
  3. Risk Management: Managing risks such as disruptions in the supply chain, regulatory compliance, and security threats requires a proactive approach. Conduct thorough risk assessments, develop contingency plans, and establish robust security protocols. Work closely with the contract logistics provider to ensure they have adequate measures in place to mitigate risks.
  4. Change Management: Implementing contract logistics often requires changes in processes, systems, and organizational structure. Ensure that proper change management strategies are in place to address resistance to change and facilitate smooth transitions. Educate employees about the benefits of contract logistics and provide training to adapt to new processes.
  5. Performance Monitoring: Monitoring the performance of the contract logistics provider is crucial to ensure that service levels are met and goals are achieved. Establish key performance indicators (KPIs) aligned with your objectives and regularly review performance against these metrics. Conduct periodic performance reviews and address any issues or gaps identified.




Contract Logistics is an integral part of the modern supply chain, allowing companies to focus on their core competencies while entrusting logistics operations to specialized partners. NUNNER Logistics exemplifies the true essence of Contract Logistics by adopting a flexible, sustainable, and customer-centric approach. As the logistics industry continues to evolve, strategic partnerships, sustainable practices, and modular automation solutions will be the key drivers of success for Contract Logistics providers. By staying adaptive and innovative, NUNNER and other forward-looking companies in the industry will play a vital role in shaping the logistics landscape of tomorrow.



About the Author – Dr Muddassir Ahmed

Dr MuddassirAhmed is the Founder & CEO of SCMDOJO. He is a global speakervlogger and supply chain industry expert with 17 years of experience in the Manufacturing Industry in the UK, Europe, the Middle East and South East Asia in various Supply Chain leadership roles.  Dr. Muddassir has received a PhD in Management Science from Lancaster University Management School. Muddassir is a Six Sigma black belt and founded the leading supply chain platform SCMDOJO to enable supply chain professionals and teams to thrive by providing best-in-class knowledge content, tools and access to experts.

You can follow him on LinkedInFacebookTwitter or Instagram.